A key differentiator of cloud computing service providers is the quality of services offered; this is vital information, because you are entrusting critical data and processes to a third party. Along with up-to-date technology, a good cloud service provider will offer high quality customer service that includes:
- convenient access (e.g. via mobile apps or SMS/text messaging capabilities), preferably 24×7, to technical support;
- helpful staff who understand the complexity of any issue that may need resolving; and
- speedy problem resolution.
ACCAN suggests that you take advantage of online forums like Whirlpool to engage with other users, who can provide advice about the customer service offered by providers based on their own experience.