Main content

Alert message

The range of powerful computing solutions available in the cloud includes:


  • Electronic mail, word processing, spreadsheets, and calendars
  • File sharing and information services
  • Accounting and payroll
  • Customer relations management (CRM)
  • Human resource management (HRM)
  • Presentation software


  • File storage and back-up facilities
  • Shared computer hardware and network facilities
  • ICT management services and technical support

Telephone and communications services

  • Shared telephone (PABX) systems
  • Communications productivity applications
  • Videoconferencing and 'Telepresence'

Application hosting and software development tools

  • Hosting for your applications
  • An environment to develop your applications
  • Security solutions

The above four groups of services are commonly known as –

  • Software as a Service (SaaS);
  • Infrastructure as a Service (IaaS);
  • Unified Communications as a Service (UCaaS); and
  • Platform as a Service (PaaS).

If you would like to learn more about these services and the way they are presented by cloud computing providers, go to Part 6 of this Module.


Return to 'What is Cloud Computing?'   Continue to 'Benefits of Cloud Computing'