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SaaS is the cloud services product that most people are familiar with because they have already used internet-based software such as file sharing programs, Skype, Google Docs, social media, and other on-demand consumer applications.

Software as a Service, where different devices are using the same applications (including calendars, email, music and video) in the cloud.

SaaS goes much further, but broadly it can be considered as software which is totally provided and managed by a service provider, and which is accessible online. It can be provided via a web-browser or through directly connected links from business premises over the internet.

The main benefits of SaaS are that:

  • You don't have to purchase, maintain or update the software or the technical environment in which it runs.
  • The software can usually be customised or branded for your organisation (sometimes called 'white labelling')
  • You are always assured of keeping up with the latest technology without having to make expensive 'upgrade' decisions as new versions become available.
  • There is flexible 'pay as you go' charging.

Users are able to access cloud-based applications through their web browser whilst the underlying software and data is stored on multiple servers in geographically dispersed locations to minimise the potential for disruption.

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