To successfully manage teleworking staff, you need to establish an outcomes-based performance management system that enables you to track the success of your staff according to agreed outcomes. One such system that is widely used is known as ROWE (Results-Only Work Environment) . Outcomes-based performance means managing for results based on agreed priorities, tasks and outcomes. It involves the following steps at the macro-organisational level and at the level of the team. This tool looks at the level of the team.

Figure 1: Relationships that underpin the ROWE system of outcomes-based performance management