In the modern workplace, there is much talk of the need to accommodate flexible work practices and telework can be a vital part of making such work practices the most effective they can be. To get the greatest benefit, there may need to be real change within an organisation and a number of factors need to be thought through. In particular, telework should not be treated as just an add-on to existing work practices and management systems as it can bring about a new way of working altogether. This section provides some things for an organisation to assess when considering telework.
There are three key areas to consider;
1. Infrastructure: physical and technological
2. Processes and policies: organisation culture; information management; time and productivity management
3. People: mind-sets, leadership and management; relationships and collaboration; and social inclusion through workforce participation.