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The best option for getting the most views and likes is to keep your page completely open, allowing replies to comments. This gets people talking about your content and sharing different media. However if your business is targeted by malicious commentators, you have privacy settings to fix the problem including blocking posts on a case-by-case basis.

Moderate Your Page

The 'Page Moderation' feature allows you to pick how to block comments or posts that contain certain phrases or keywords, e.g. if someone is constantly harassing your page, setting 'key words' will help you moderate comments. You can also set a filter on adult language using the 'Profanity Filter' settings.

Case Study: Education Sector – Leonie Smith

"The Cyber Safety Lady, Leonie Smith says it's important to make sure you moderate all the comments on your social media platforms wherever they are, so that something doesn't go up – or stay up – that is abusive of you or other people. In the video that follows she explains that "it's a good idea to have apps on mobile devices where you are so that you're notified of comments that come through, so that you can deal with any issues that come up before they get out of control."

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