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Compensation for Telecommunications Outages
Telecommunications outages happen from time to time. Recently (Feb 2-7) Telstra has reported outages due to a fire at one of its exchanges. This follows a number of outages last year (on both mobile and fixed networks) with services from iiNet, Virgin Mobile and Telstra.
Last year Telstra offered its mobile customers free data days as compensation. For the NBN/ADSL outage, Telstra has offered a $25 credit to consumers and a $50 credit to businesses who were offline for an extended period of time. This was applied automatically to customer accounts. Depending on your circumstances, a day of free mobile data or a $25/$50 credit may not be adequate compensation. If you or your business was affected and suffered losses due to an outage, you may be entitled to seek more compensation from your telco.
Have you set up your domain name correctly?
If you are NOT getting the number of hits to your domain that you are expecting, you should research and discover all that you can about Search Engine Optimisation (SEO). The Digital Ready blog site already contains two useful articles to get you started (Understanding the art of SEO; Beginners Guide to SEO) and in this third one we help you ensure you have set up your domain name correctly.
If you are not getting the traffic you expect, check to see if your domain has been set up to block robots. Visitors will not find you in an organic search using Google, Bing, Yahoo, etc. if the site is setup to block ‘robots’ because this includes search engine robots (e.g. Googlebot) that index your site. These robots pick up the content inside your articles, rather than just look at the structure of your website. Robots may have been blocked at the time of set up for security reasons, but this can result in a lot of missed traffic - up to 80% in some cases.
Be wary of online scams as the holiday season approaches
Scam emails that claim to come from reputable organisations are being sent to harvest personal details or to infect your computer with malicious software such as ransomware. Based on previous experience, email-based scams may increase during the 2016 holiday season.
In recent months, scammers have circulated fake email messages with malicious content that claim to be from the Australian Tax Office, AGL and Telstra. They have also used global brands such as PayPal to trick victims into providing personal details.
In many cases, scammers target these emails around events or deadlines that make the scam seem legitimate – such as the due date for submitting your business activity statements.
Shortly before Christmas 2015, the Australian Competition and Consumer Commission issued a warning about fake parcel deliveries that involved scammers taking advantage of the busy holiday season to send victims emails about ‘missed parcel deliveries’, purportedly from trusted services such as Australia Post or FedEx.