If you are bringing your business to the online space then you are going to need Terms and Conditions for your website. This is not an easy task and you should really seek professional and legal advice before putting something online. That being said, there are a number of things you should consider when putting together a draft.
It is important that you keep your terms simple and easy to comprehend by your audience. They should be as short and easy to understand as possible. Writing them in a positive and friendly manner can help make your organization appear as trustworthy.
Define Your Words
At the start of your Terms and Conditions you should have a section that clearly defines some of the more technical or ambiguous words you might use.
You are legally bound to enforce your terms and conditions so make sure to avoid misleading statements. Under Australian consumer law you could be liable for penalties if you write statements that are deceptive.
Include A Refund Policy
Once again, under Australian consumer law you are obliged to provide a refund policy. By law your customers are completely entitled to a refund if your product is not delivered as promised.
Limitation Of Liability
You should always include a general limitation of liability clause in your terms. It is important that this is looked over by a professional lawyer. Failure to do this correctly could leave your business open to all kinds of problems in the future.
Having clear instructions on dispute resolution will save you a lot of time when dealing with customer complaints.